Terms & Conditions
These terms govern the use of the Embrace ID website and software development services, including consultations, proposals, project contracts, delivery, and post-implementation support.
Last updated: June 21, 2026
1. Introduction & Acceptance
By accessing embrace.id, contacting us, requesting a proposal, or using Embrace ID services, you agree to these terms and conditions. If you act on behalf of a company or organization, you represent that you have authority to bind that party to these terms.
These terms apply together with proposals, contracts, statements of work, invoices, data processing documents, and other written agreements we make with clients. If there is a difference between these general terms and a signed written contract, the provisions in the written contract will apply to the relevant project.
2. About Us
Embrace ID is the service brand of PT Evee Bytecode Indonesia, a software house based in Tangerang, Banten, Indonesia. We provide software development services for businesses that need digital solutions that are practical, secure, scalable, and aligned with their operational processes.
We work with a consultative approach: understanding business problems, designing solutions, developing systems, integrating third-party services, and helping clients operate software after delivery. Official communication may take place through email, WhatsApp Business API, online meetings, and other agreed channels.
3. Services
Our services include custom software development, ERP, e-commerce, web applications, mobile applications, AI solutions, workflow automation, API integrations, WhatsApp Business API integration, maintenance, technical audits, and technology consulting. The specific scope of each project will be described in the agreed proposal, contract, or work document.
Unless stated otherwise in writing, our services do not include third-party licenses, cloud costs, domain fees, advertising costs, WhatsApp or Meta fees, payment gateway fees, taxes, or other external service fees. These costs may be billed separately or paid directly by the client to the relevant provider.
4. Engagement Process
The general engagement process starts with an initial consultation, requirements gathering, proposal preparation, scope approval, contract signing or written confirmation, upfront payment, development, periodic review, testing, delivery, and support or maintenance. Process details may be adjusted based on project size and client needs.
We may use milestones to divide work into clear stages, such as system design, module development, integration, UAT, and deployment. Approval at each milestone may be used as the basis to continue work or issue the next invoice.
5. Client Responsibilities
The client is responsible for providing accurate requirements, relevant business information, supporting materials, system access, credentials, content, design assets, and decisions needed for the project to proceed. The client is also responsible for ensuring that data, materials, brands, and instructions provided do not violate third-party rights or applicable law.
The client needs to provide timely feedback, attend agreed review sessions, conduct acceptance testing, and give approvals or revisions clearly. Delays in providing information, access, payment, or decisions may cause schedule changes, additional costs, or work pauses.
6. Intellectual Property
Unless agreed otherwise in writing, rights to custom code and deliverables created specifically for the client will be transferred to the client after full payment is received. This transfer applies to final deliverables within the project scope, not to unselected concepts, internal drafts, or working materials not included in the delivery.
Our methodology, know-how, templates, internal libraries, frameworks, reusable components, proprietary tools, and work processes that we owned before the project or develop generally remain ours. Open-source components remain subject to their respective licenses, and the client is responsible for complying with those license terms when using or distributing the software.
7. Payment Terms
For new projects, an upfront payment of 50% of the project value is generally required before work begins, unless agreed otherwise in writing. The remaining payment may be divided by milestones, specific dates, or completion of delivery according to the proposal or contract.
Invoices are due within 14 calendar days from the invoice date, unless stated otherwise. Late payment may cause work, deployment, support, repository access, or handover to be paused until payment is received, without removing the payment obligation for work already performed.
8. Project Timeline
Project timelines we provide are estimates based on information available when the proposal is prepared. Estimates may change because of scope changes, additional revisions, delayed feedback, delayed access, third-party technical issues, force majeure, or additional needs that arise during the project.
If delays are caused by the client, including unavailable information, decisions, materials, or payment, deadlines will be extended reasonably. We will try to communicate schedule impacts as early as possible and agree on work priorities if needed.
9. Revisions & Scope Changes
The number of revisions included in the project fee follows the agreed proposal or scope. Included revisions are adjustments that remain within the initial requirements, approved design, and functionality described in the project documents.
Requests for new features, business flow changes, additional integrations, major design changes, additional data migration, or work outside the initial scope will be considered change requests. Change requests may require a new estimate, additional fees, and timeline changes before being worked on.
10. Confidentiality
Each party agrees to protect confidential information received from the other party, including business information, customer data, internal documents, credentials, code, designs, pricing, strategy, and technical information. Confidential information may only be used for the agreed project or service purpose.
Confidentiality obligations do not apply to information that becomes publicly available without breach, was lawfully owned before receipt, was lawfully obtained from a third party, or must be disclosed by law. If needed, the parties may sign a separate NDA that governs confidentiality details further.
11. Warranty
We provide a 30-calendar-day bug fix warranty after delivery or go-live for issues that originate from our work and are within the original scope. This warranty covers corrections to functions that do not operate according to the approved specification.
The warranty does not cover requirement changes, data input errors, third-party service changes, API changes, hosting disruptions, modifications by parties other than us, user device issues, or damage caused by use outside the documentation. Fixes outside the warranty may be handled through a maintenance package or additional work.
12. Limitation of Liability
To the extent permitted by law, our total liability for claims arising from a project or service is limited to the amount the client has paid us for the specific project or service giving rise to the claim. This limitation applies to claims based on contract, negligence, breach, or other legal basis.
We are not liable for indirect, incidental, special, consequential losses, lost profits, lost revenue, data loss, business interruption, or third-party claims arising from use of the services, delays, or inability to use the software, unless required otherwise by applicable law.
13. Termination
Either party may terminate a project or service with written notice if the other party breaches a material obligation and does not remedy it within a reasonable period after notice. The parties may also agree to termination without cause based on the provisions in the contract or written agreement.
If a project is terminated, the client must pay for completed work, work in progress, third-party costs already incurred, and other obligations up to the termination date. After relevant payment is received, we will hand over completed deliverables to the extent technically feasible and within the paid scope.
14. Governing Law
These terms and the service relationship between the client and PT Evee Bytecode Indonesia are governed by the laws of the Republic of Indonesia. For personal data protection, we refer to Law Number 27 of 2022 on Personal Data Protection and applicable implementing regulations; for contracts, we refer to the Indonesian Civil Code and related regulations.
The parties will first seek to resolve disputes through good-faith discussion. If a dispute cannot be resolved amicably, it will be resolved through the competent courts in Tangerang, Banten, Indonesia, unless a written contract states a different dispute resolution forum.
15. Changes to Terms
We may update these terms and conditions from time to time to reflect changes in services, working models, regulations, or operational needs. The latest version will be published on this page with the updated date.
Continued use of the website or services after changes are published is considered acceptance of the updated terms. For projects that already have a written contract, changes to these general terms will not change the signed contract provisions unless agreed by the parties.
16. Contact
If you have questions about these terms and conditions, proposals, contracts, invoices, or our services, contact [email protected]. We will try to respond to business inquiries within a reasonable time on business days.
Service provider: PT Evee Bytecode Indonesia, Embrace ID, Tangerang, Banten, Indonesia.